Terms & Conditions
Thank you for choosing to shop with us. We appreciate your support and are committed to providing you with a smooth and reliable shopping experience.
Online Store Policy
We are an online-only store. All orders are processed through our website, and payment must be successfully completed before an order can be processed.
Payment & Order Confirmation
Payment through our approved payment gateway (PayFast) confirms your order. Orders will only be processed once payment has been successfully received.
Product Information
We make every effort to ensure that product images and descriptions are accurate. However, due to differences in lighting, photography, screen settings, and manufacturing batches, products may vary slightly from displayed images.
These minor variations do not qualify for refunds or exchanges.
Refunds, Returns & Exchanges
Refunds, returns, and exchanges will be handled according to our Returns Policy and applicable consumer protection regulations.
Customers must contact us within the required timeframe should there be any issues with their order.
Electronics & Product Warranty
Warranty coverage for electronic products will depend on the manufacturer or supplier warranty provided with the product.
Customers are advised to review product warranty information before completing their purchase.
Delivery & Courier Policy
Courier fees are payable by the customer unless otherwise stated. Delivery charges are non-refundable once an order has been dispatched.
Delivery times may vary depending on product availability:
Local stock items may take up to 14 working days.
Imported items may take up to 21 working days.
Estimated delivery times may vary due to supplier availability, courier delays, public holidays, or circumstances beyond our control.
Courier Damage & Missing Packages
Once an order has been dispatched, delivery is handled by the selected courier service.
Customers are encouraged to inspect their package upon delivery. If an item arrives visibly damaged, please notify the courier immediately and contact us so we can assist with the necessary steps.
We will do our best to assist customers with courier-related issues, including delayed or missing parcels.
Customers may request additional courier insurance where available.
Reporting Product Issues
Any defects, incorrect items, or issues with your order must be reported within 2 days of receiving your order. Failure to report within this timeframe may affect our ability to assist with the claim.
Acceptance of Terms
By completing payment on our website, you confirm that you have read, understood, and accepted these Terms and Conditions.
Thank you for supporting our business.